Indian hospitality industry’s role as a leading service provider has always been crucial. Its position strengthened in 2017 with the contribution of over $208 billion. The government of India is also promoting the industry with integration and development initiatives of $183 million. Multiple factors influence the industry including India’s position as a medical tourism destination, a steady surge in business Meetings, Incentives, Conferences and Exhibitions (MICE) discipline, growth in domestic tourism, introduction of concepts such as Airbnb, Couchsurfing, etc. But the times are changing, guests now demand experience with respect to service and also the facility, at a reasonable cost.
ARSIARE, as your true partner, understands consumers’ demands and help you align all aspects of your business to delight the customer and become their first choice. Our experience has ingrained us with best-in-class practices and ability to design strategies with negligible trial and error. Our Internal Audit, Process Improvement and Cost Optimization optimizes the potential of your capital.
Each consumer checks-in with certain expectations. For instance, a business traveller staying overnight might not enjoy interacting with the front desk staff. Whereas, a solo-traveller might obtain value from insights and unbiased recommendations. At the same hotel, a family might expect to leisure using the hotel facilities such as a spa, game room, etc. Based on the consumer group you are targeting, we help you prioritize and obtain these facilities at a competitive margin, maintaining the overall profit.
If our client is facing the issue of fluctuating occupancy rates. We ensure that we reciprocate their spend to the demand thus maintaining a lower expenditure during low occupancy. Being a tech-savvy team, we help you adopt and implement suitable systems such as digital recordkeeping, automated tools, digital payment alternatives, client communication and update channel and easier contract approval, compliance and verification processes. We also consult you on the best-fit distribution channel(s)- Centralised reservation system (CRS), Online Travel Portals, Facilitated Digital Booking, Global Distribution System (GDS).
Know MoreTo measure progress and ensure a consistent level of service, hotels need to create baselines and standards. How long, for example, should it take to respond to a guest request? Zero Heroes build processes cognizant of your Guest Experience Management (GEM) strategy and the consumer group you are targeting. By including all aspects of the business while designing processes, for example, if the data of your regular customer is fed in an organization’s application, the service department will work according to the consumer’s preference.
Your improved process will address the root cause of the problem and involve all members in your value chain to facilitate higher acceptance. We analyse the output to verify whether the strategies are attaining expected results. However, we understand that being a service industry, there is scope for certain unexpected mishaps. By providing processes that train your team in handling such conditions, we maintain internal balance and also better customer experience.
Know MoreWhether you are in the business of motels, Ecotel, spa hotels, resorts or floatels, we understand your unique challenges, opportunities and competitors. This understanding and an expert team of Zero Heroes with 12-35 years of experience, enables us to identify gaps, redundancies and risks in terms of cost and process efficiency. We audit every segment of your business- supply chain, outsourced services/products, human resources, marketing, etc. We compare your outputs against industry standards to help you set a benchmark. Our audit report defines the problems and its respective implication and empowers calculated decision-making.
Workforce Efficiency Operations Audit Maintenance Report Reputation Analysis
Physical Verifications and Controls Documents Audit
Know MoreCall now to better manage your resource, workforce and consumer expectations, just like our clients did.